When it comes to company-wide buy-in and adoption, there’s one thing that matters above all else: understanding.
You can roll out thousands of new features and software updates, but if your team doesn’t understand what they’re supposed to be doing with those changes, they won’t be able to execute them effectively.
We make sure our products and services are doing the heavy lifting where it matters most—that they’re helping our customers solve their pain points. Then make sure that everyone on our team understands the product or service in its entirety—not just the parts they work with directly.
To cut down on confusion we must eliminate overlap between different technologies and services—the less confusion there is about how things work together, the more easily teams will be able to adapt when new changes come along.
So roll out learning in modality and micro-learning formats, and develop problem-solving strategies that address customer needs—because if customers are happy, everyone benefits.