Businesses don’t grow because they reach more people. They grow because more people talk about them. Before…
1 Min Read
The algorithm is as comforting as 1200 thread count Egyptian cotton sheets. And just like those sheets…
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The plan is the villain. Not because planning is wrong. Because we build plans to eliminate surprise–…
In 2015, I went into rooms and absorbed rejection on behalf of people who were counting on me — and then walked back out to perform optimism so their belief wouldn’t collapse. I was lonely in the meetings and lonely on the walk back. Nobody talks about that part.
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Right before a child makes a developmental leap, their behavior gets worse. Brazelton called it a touchpoint….
Automation promises ease. Faster workflows. Less friction. More efficiency. But I am beginning to wonder what repeated…
Most customer service problems aren’t caused by your support team — they’re caused by the culture and systems operating behind the scenes. This bite-sized business conversation explores customer service culture, operational breakdowns, reactive support systems, and how businesses can improve customer experience, reduce churn, and build scalable operations that actually support long-term growth.
2 Min Read
How many of you are witness to that overnight success story on social media? An ad pops…
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The recent TikTok situation has taught business owners a crucial lesson: building your entire audience on borrowed…
2 Min Read
Are you a coach, consultant, or service provider feeling overwhelmed by managing your growing business? If you’re…
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