In 2015, I went into rooms and absorbed rejection on behalf of people who were counting on me — and then walked back out to perform optimism so their belief wouldn’t collapse. I was lonely in the meetings and lonely on the walk back. Nobody talks about that part.
The Human Story of Artificial Intelligence
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Right before a child makes a developmental leap, their behavior gets worse. Brazelton called it a touchpoint. We’re in one right now– and we’re calling it artificial intelligence. There is a particular kind of skeptic who looks at a room…
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Automation promises ease. Faster workflows. Less friction. More efficiency. But I am beginning to wonder what repeated convenience costs over time. What I love about In-N-Out (for my West Coast burger lovers) is that it’s never changed; it’s always stayed…
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Most customer service problems aren’t caused by your support team — they’re caused by the culture and systems operating behind the scenes. This bite-sized business conversation explores customer service culture, operational breakdowns, reactive support systems, and how businesses can improve customer experience, reduce churn, and build scalable operations that actually support long-term growth.
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How many of you are witness to that overnight success story on social media? An ad pops up, and s/he gets out of a flashy car and goes on to tell you how you can have all this too…Well, here’s…
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The recent TikTok situation has taught business owners a crucial lesson: building your entire audience on borrowed land is dangerous. While social media platforms can be powerful tools for reaching new clients, relying solely on them puts your business at…
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Are you a coach, consultant, or service provider feeling overwhelmed by managing your growing business? If you’re spending more time wrestling with administrative tasks than serving your clients, it might be time for a digital transformation. Here are five unmistakable…
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As a small business owner, you’re probably familiar with the feeling: despite steady revenue, your profits aren’t where they should be. You’re working harder than ever, but the numbers just aren’t adding up. Here’s the truth: most small businesses are…
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Picture this: You’re a specialist. But wait—what does that really mean? A specialist is someone who provides deep insight into a specific area of knowledge. You’re a subject matter expert, a term we often hear to describe those who have…
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Users actively follow the yellow brick road of the internet to find products and information. Your website is a destination on this road. If it’s not mobile-optimized, users may find it difficult to reach. A mobile-optimized website easily guides users…
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