Some people say that you need to be a student in order to become a teacher, and some say you need to be a teacher in order to become a student. However, I think this is just one side of…
The Secret to Adaptive Strategy
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1 Min Read
In a world where change is constant, there are two choices: resist change at the risk of an initiative going extinct, or adapt to change so it survives. The first choice is often easier, but it’s not the best option…
Doing Customer Service Holistically
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1 Min Read
I grew up in South Central Los Angeles. My mother was a publicist and worked heavily in product placement so I spent my young adult years following her around doing press junkets and red carpets. My father was a police…
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