When I first started my journey of raising capital for a startup that I was passionate about, I knew nothing about the startup space, venture capital, pitching, or leadership. Meanwhile, in the heat of my learning my great-grandmother, my best…
Cool, Calm, and Collect
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The world is full of setbacks, and stoicism is the art of resilience in the face of them. Stoicism is not about being a cold, unfeeling person who never gets upset or hurt. Stoicism is about finding strength in the…
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The more steps users need to take to gain access to the information they are looking for, the higher the chance that they will abandon the process. Improving the user experience doesn’t just improve conversion, but awareness and establishes brand…
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In Dr. Martin Luther Kings, The Drum Major Instinct Sermon he speaks about serving. He warns his congregation against the desire for importance, which can lead to snobbish exclusivism. I believe that inside of us all is a desire to…
Student Equals Teacher
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Some people say that you need to be a student in order to become a teacher, and some say you need to be a teacher in order to become a student. However, I think this is just one side of…
The Secret to Adaptive Strategy
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In a world where change is constant, there are two choices: resist change at the risk of an initiative going extinct, or adapt to change so it survives. The first choice is often easier, but it’s not the best option…
Doing Customer Service Holistically
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I grew up in South Central Los Angeles. My mother was a publicist and worked heavily in product placement so I spent my young adult years following her around doing press junkets and red carpets. My father was a police…
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