You walk into a store immediately overwhelmed by the number of options for what to buy. Information…
Customer Service
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Let’s talk about the ball. In sports, the ball is a metaphor for a problem. The ball…
If you’ve ever tried to buy anything online, you know that it can be a stressful experience….
We all want to belong to the things and spaces we take up and believe in. I’m…
We need to know our customer service SLAs. They should be written into all of our processes….
When it comes to company-wide buy-in and adoption, there’s one thing that matters above all else: understanding….
Is there some genius solution to how we get loyalty right? Maybe it’s a formula that includes…
The only thing you need to know is this: Recall. Confirm. Empathize. Solve. That’s all you need…
When I first started my journey of raising capital for a startup that I was passionate about,…
I grew up in South Central Los Angeles. My mother was a publicist and worked heavily in…