We all want to belong to the things and spaces we take up and believe in. I’m…
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We need to know our customer service SLAs. They should be written into all of our processes….
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Dwayne “The Rock” Johnson is as dapperly handsome as he is typecasted as the endearing nice guy,…
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The funny thing about the big guys is that they don’t do anything new. They just do…
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When it comes to company-wide buy-in and adoption, there’s one thing that matters above all else: understanding….
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Is there some genius solution to how we get loyalty right? Maybe it’s a formula that includes…
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The only thing you need to know is this: Recall. Confirm. Empathize. Solve. That’s all you need…
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It feels like you’re on the edge of something new and exciting. It feels like no one…
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The difference between allies and confidants is that allies are for something, and confidants are for someone….